Evaluation of the Utilization of the Integrated Sharing System (SBT) Application in the Implementation of the 2024 General Election and Election in the North Sulawesi Region

Rahel B. C. Hutapea; Femmy M. G.  Tulusan; Michael  Mamentu; Joyce J.  Rares; Rurhan  Niode

doi:10.47616/jamrsss.v6i4.678

Authors

Rahel B. C. Hutapea Postgraduate Program of Sam Ratulangi University Manado
Femmy M. G. Tulusan Postgraduate Program of Sam Ratulangi University Manado
Michael Mamentu Postgraduate Program of Sam Ratulangi University Manado
Joyce J. Rares Postgraduate Program of Sam Ratulangi University Manado
Rurhan Niode Postgraduate Program of Sam Ratulangi University Manado

DOI:

https://doi.org/10.47616/jamrsss.v6i4.678

Keywords:

Evaluation, Utilization, Integrated Sharing System Application, General Election

Abstract

The digital transformation of the Indonesian government has accelerated the use of technology to enhance transparency, accountability, and the effectiveness of public services, including in the administration of the 2024 General Election and Regional Elections. In ensuring the neutrality of the State Civil Apparatus (ASN), the government issued a Joint Decree (SKB) on Guidelines for Developing and Supervising ASN Neutrality and introduced the Integrated Sharing System (SBT) as a cross-agency digital platform. The SBT facilitates the collection of neutrality violation reports, verification by the Election Supervisory Agency (Bawaslu), processing of disciplinary recommendations by the National Civil Service Agency (BKN), and monitoring of sanctions by civil service authorities. Following the dissolution of the ASN Commission in 2024, BKN assumed responsibility for substantive verification, strengthening SBT’s integration with the national civil service system. This study employs a qualitative case study approach to examine the use of SBT during the 2024 elections in North Sulawesi Province, using data from document analysis, literature review, and interviews with North Sulawesi Bawaslu and BKN Regional Office XI. Findings indicate that SBT enhances information exchange, clarifies workflow, and improves digital documentation, with 93 neutrality violation recommendations processed through the system. However, challenges persist, including institutional restructuring, uneven operator competencies, infrastructural limitations, and governance inconsistencies. Overall, the study highlights the need for stronger data integration, improved bureaucratic coordination, and enhanced institutional capacity to support future oversight of ASN neutrality.

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