Patient Satisfaction Service Experience Influence at Pertiwi Special Hospital for Mothers and Children, South Sulawesi

Abstract

Patient satisfaction must be obtained in order to compete in the hospital sector, which tends to develop at a faster rate than current demands. The purpose of this research is to examine if Service Experience has an influence on patient satisfaction at the Mother and Child Regional Special Hospital in South Sulawesi Province's inpatient installation. This is a quantitative study that combines an observational design with a cross sectional study design. Using the Accidental Sampling technique, the samples in this research consisted of 65 respondents who were inpatients at the Mother and Child Hospital of the Motherland. The findings indicated that service experience as measured by functional clues, mechanic clues, humanic cues, and perceived value all had an influence on patient satisfaction. It is advised that all officers, including management and staff, maintain the dimensions of a positive service experience. Ascertain that expectations, wishes, and requirements are met in accordance with hospital standards, particularly in the dimensions of functional and humanic signals, by enhancing the sensitivity of nurses in handling/care that may assist with complaints. Patients, there has to be an increase in customer value initiatives so that patients experience a sense of pride while seeking care at the hospital.